Contact us
Book a demo

Careers at IDEA

IDEA is a versatile and attractive employer. At our locations and in remote work, we offer career prospects for pupils, students, young professionals and experienced professionals.

Current vacancies

There are no current vacancies at IDEA

Customer Care Consultant - Poland (Remote)

Job Description

A fantastic opportunity to join a market-leading software business, serving the yachting industry with an exciting international client base. Perfect for a forward-thinking Customer Care Consultant with a passion for providing exceptional customer service and a desire to drive the success of cutting-edge products within the SaaS space. This role is ideal for someone who thrives on solving problems, excels in a collaborative environment, and enjoys working remotely on projects that have a significant impact on the company’s growth.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, ensuring timely and effective resolution.
  • Troubleshoot and resolve technical difficulties related to our software products.
  • Document customer interactions and solutions in our support system.
  • Collaborate with the management and technical teams to provide feedback, advocate on behalf of our customers and improve customer service processes and product quality, as well as the overall experience.
  • Maintain up-to-date knowledge of our products and services to provide accurate information to customers.


Essential Skills & Experience:

  • Proficiency in written and spoken English.
  • Strong communication skills and the ability to write and read emails in the appropriate style – communicating complex technical information in a simple, clear and friendly manner.
  • Experience with MSSQL / SQL databases and web applications.
  • General Windows administration skills, including:
    • Permission management
    • Console applications
    • IIS management
    • Services management
  • Experienced in writing technical documentation.
  • Strong organisational and time management skills.
  • Basic knowledge of data security.
  • Excellent problem-solving skills.
  • Previous experience using ticketing systems such as FreshDesk.


Desirable Skills & Experience:

  • Experience with CouchDB.
  • Familiarity with YouTrack.
  • Knowledge of browser tools and console applications.
  • Passion for object-oriented programming, with experience  (.NET, JS etc.)


The Right Person:

  • A proactive self-starter with a can-do attitude, happy to work remotely and occasionally attend in-person team functions and events.
  • Highly motivated to achieve excellence with attention to detail and quality.
  • Not just a problem solver – an adaptable relationship builder able to build a strong rapport with our customers by actively listening, asking thoughtful questions, and showing genuine interest in their concerns.
  • Generally interested in software and boats.
  • A team player, content working within an international matrix environment contributing to a culture of continuous improvement by sharing ideas, participating in team discussions and supporting colleagues.

Please note this role is 100% remote with the potential for hybrid working if based near one of our offices.

Apply here