Success Stories

Holidays are overrated

Working for a company with a lot of Italian customers and colleagues, it is a smart decisions to time any vacation wisely. For me this was always the week of Ferragosto (Feast of Assumption), where all Italian shipyards closed at that time, meaning it was the perfect time to visits friends in Tuscany and enjoy an undisturbed holiday. Unfortunately that doesn’t always work out as originally planned.

Mid-week (of Ferragosto) I got a call off a management company,with an urgent request that I come visit a boat immediately!. At that time we (IDEA) were a lot smaller and it was my responsibility to attend. Getting such a phone call sent my mind into overdrive, with 1000’s of different thing to think of; “where is the vessel?”,“when do I have to be there?” and even more importantly – “How do I explain to my girlfriend that the uninterrupted holiday I had promised her, had now been interrupted”

So my polite response was. “I am currently on holiday with my spouse and we are travelling by car through Tuscany. I am not sure if I can make it this week”.

“That’s perfect” was the answer, “the boat is in La Spezia anyway”. Wondering what kind of shipyard opens the week of Ferragosto and being completely surprised that it would be on our way back I promised to be there Mid-day on Friday.

Attending the shipyard in my cargo pants and Flip-flops, I gave the company representative a call at the yards gates, and he came to meet me.

Long story short: The vessel had a load line (99% indication for a commercial registered vessel) and no records of planned maintenance, while the former engineer could not answer any questions about non-conformities and procedures when questioned by the PSC; after the vessel entered the harbour un-announced.

The owner’s trip had a quite an un-happy ending as the vessel was detained. Safe to say Management & Crew were replaced and our business partner took over.

It is sometimes just a minor oversight, which leads to much larger and more complicated endings, but a reliable ISM system such as offered in IDEA Yacht along with the relevant training would have prevented this outcome for the Management, Crew and Owner.


About the necessity of using super yacht management software

 

Why we do not build up every database by ourselves

Over the years I have been asked on various occasions “Why doesn’t IDEA force users on new-build and existing projects, to get a database populated in a standard format”, “Why does IDEA still sell empty software to new customers” and “why don’t you insist on a full training plan for new users once the software is purchased?”.

Well the simple answer is: because here at IDEA we want to provide our customers, with a solution which fits your needs. With collaboration between both parties, we aim to provide systems which tick all your boxes and leave you to concentrate on the more important tasks on-board.

A little story I would like to share with you:
“On a 68meter vessel a towel rail broke in one of the guest cabins. To replace this towel rail could became a very difficult task, due to the fact that there are hundreds of different manufacturers and designs available on the market today. Even if you could source a similar rail, there is a distinct possibility that the screw holes do not line up with the originals, resulting in a very expensive process or even having to replace a whole panel to accommodate the new fittings. The stewardess in this instance, who was familiar with the on-board database located the necessary part in the data file, which was listed together with the photo of the item, the details of manufacturer and the supplier. In no time at all the towel rail was replaced with the same part as the original, saving a lot of unnecessary additional costs.”

A package like IDEA will result in an easy to use database, and will allow the crew after only a few hours training, to use nearly 90 percent of the software’s potential! Not only saving you time but money.

Moral of the story: The investment in a software package can save you not only in the short term, but having a well-documented and maintained asset can save money over its entire life-time.

Best regards
Tobias